Contact Us or Track Your Order

Contact Us or Track Your Order Below

*All orders are shipped via USPS*

Need more help?

Send us a message below:

FAQs

Have a quick question?
Check our FAQs for a quick answer

Office

PO Box 4391, Mooresville NC, 28117

Email us

help@graceandco@gmail.com

Call us

Phone: 908-890-2937
9:00AM - 5:00PM EST

Frequently asked questions

Have questions? We’re here to help

How long does shipping take?

Standard Shipping typically arrives within 3–7 business days after your order has been processed. Expedited Shipping typically arrives within 1–3 business days. Delivery times may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

What if my package is lost, delayed, or marked as delivered but I can't find it?

f your package is lost, delayed, damaged, or marked as delivered but cannot be located, please contact the shipping carrier directly to initiate an investigation or claim. For USPS shipments, customers should contact USPS directly regarding delivery issues and package investigations.

What is your return policy?

We offer returns and exchanges within 90 days of delivery for eligible items. Items must be returned in their original condition. Certain items, including personalized items, gift cards, and final sale products, are not eligible for return. Please review our Refund Policy for complete details.

How do I contact customer support?

You can reach our customer support team by emailing help.graceandco@gmail.com. Please include your order number and a brief description of your question or concern so we can assist you as quickly as possible.

Can I change or cancel my order after it has been placed?

If you need to modify or cancel your order, please contact us as soon as possible at help.graceandco@gmail.com. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.